OK, my rant is over. I'm not sure whether or not I will receive a response, but at least I shared my opinion with them. Oh yeah....I did buy a really cute pair of glasses, at a very reasonable price at Walmart!! The ladies working in the optical department couldn't have been more courteous, helpful and friendly.To Whom It May Concern:A pair of glasses purchased in February broke for the second
time...hinge spring broke. The representative in the store told me it was
because I was taking them off improperly. She told me I could replace them
at 50% off another pair. I asked her to direct me to the least expensive
pair and was told the ones I selected would cost me $150. I paid $190 for
the first pair. (The sales person told me I had "gotten a bargain.") What
does that have to do with anything? So, within a span of 6 months I would spend
$340 on basic glasses. I felt that since I have not had this experience
with other glasses I have worn over the last 20 years, that the issue may have
been with defective frames and I questioned why I would have to pay for
something defective. She told me it was store policy. I declined
the offer and called your headquarters on 8/16 and was told the store manager
would call me within 24-48 hours. I received a call today, 5 DAYS LATER
from the assistant manager. Since I need my glasses to read, I obviously
needed to get the problem taken care of someplace else, which I did. I
think the asst. manager's intention was to replace the frames if she had them in
stock. However, I had already gotten another pair since I need to
see. This was too little, too late. Maybe the first rep. in the
store should have checked with her manager in the first place. Maybe the
manager should have called me in a timely fashion. So, in the end, Lens
Crafters has $190 of my money ( oh yes...what a bargain) and I have a pair of
glasses that can't be worn and learned from a Lens Crafters representative that
I need to learn how to take off my glasses. In my opinion, I don't think
customer satisfaction is one of Lens Crafters concerns and I will be sharing my
opinon with my family, friends and those who like to follow my blog.
Friday, August 20, 2010
Friday, April 2, 2010
Sunday, February 21, 2010
Friday, December 11, 2009
Saturday, December 5, 2009
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Thursday, December 3, 2009
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Friday, November 27, 2009
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